Orders are prepared and dispatched within 1–5 business days. The delivery estimate for your own address is shown at checkout, before you pay.

For customers in the European Union, delivery takes place without undue delay and in any case no later than 30 days after the order is placed, unless a different timeframe has been agreed with you.

Standard delivery is free. Express delivery is £9.90 if you would rather not wait.

Both options appear at checkout with their price shown in full. You will never be charged a delivery cost that was not disclosed before you placed the order.

You have 14 days from the day the parcel reaches you to change your mind, for any reason at all — fit included. No explanation needed.

Write to us through our support page with your order number and tell us what you would like to do. We will send you the instructions for your specific request, whether that is a refund or a different size.

Handle the piece as you would examining it in a shop. Full detail is in our Returns & Refunds Policy.

If you are returning simply because you changed your mind, the cost of sending the piece back is yours.

If the item is faulty, damaged, incorrect, or not as described, that is different — those return costs are handled in accordance with the law, not by you.

Tell us as soon as you can through the support page, with your order number and a photograph of the problem. A picture usually settles it in one message.

Your statutory rights as a consumer apply in full. Depending on the case that can mean a replacement, a repair, or your money back — and nothing on this page limits those rights.

It depends on where the order is going and how it is shipped. Where VAT is due it may already be included in the price you see, or collected at checkout, and for eligible imports into the EU it can be accounted for through the IOSS scheme.

If a carrier asks you for a payment, contact us before paying and we will check it. The full picture is in our Customs, VAT & Import Duties Policy.

The Product Details section above lists the size range, the fabric and the cut for this piece. Where something runs long, sits close or is deliberately oversized, the description says so.

Still unsure, or between two sizes? Send us the piece, the size you normally take and your height, and we will tell you which one we would choose. Ribbed and jersey fabrics with elastane give considerably more than woven or tailored ones.

Payment is taken over an encrypted connection and we never see or store your card details. Visa, Mastercard and American Express are accepted.

We answer Monday to Friday, 07:00–21:00 CET, through our support page. Messages sent outside those hours are read as soon as we reopen.