Shipping & Delivery

1. ABOUT THIS POLICY

This Shipping & Delivery Policy explains how orders placed through the Monelle online store are processed, dispatched and delivered to customers in the European Union and, where expressly offered at checkout.

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy, Right of Withdrawal Policy and Consumer Rights information.

Customer support can be contacted via the support page.

2. ORDER PROCESSING

Orders are normally processed after payment has been successfully authorised. Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

The estimated processing time for an order is generally 1–5 business days unless a different timeframe is stated on the relevant product page or at checkout.

An order is considered dispatched once it has been handed to the applicable carrier or fulfilment partner.

3. DELIVERY TIMES

Estimated delivery times are displayed at checkout or otherwise communicated before the order is placed. Unless a different timeframe is expressly agreed, EU consumer orders should be delivered without undue delay and, in principle, no later than 30 days after the conclusion of the contract.

Any delivery estimate provided by Monelle is an estimate and not a guarantee of a specific delivery date, except where a specific delivery deadline has been expressly agreed.

Delivery may take longer where circumstances outside our reasonable control affect transportation or fulfilment, including carrier disruption, severe weather, strikes, customs procedures or other exceptional events. Such circumstances do not remove any mandatory consumer rights that apply under applicable law.

4. DELIVERY CHARGES

Any applicable delivery charges will be clearly displayed before you complete your purchase. You will not be charged mandatory delivery costs that were not disclosed before the order was placed.

Where different delivery methods are available, the available options and applicable charges will be shown at checkout.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery address, please contact us as soon as possible via the support page. We will make reasonable efforts to assist before dispatch. Once an order has been dispatched, we cannot guarantee that the address can be changed.

Where a delivery failure is caused by an inaccurate or incomplete address supplied by the customer, any available remedy will be assessed in accordance with applicable law and the circumstances of the order.

6. FAILED OR DELAYED DELIVERY

If your order has not arrived within the applicable estimated timeframe, please contact us via the support page so we can check the status with the carrier or logistics partner.

If a delivery deadline expressly agreed with you has not been met, or if the applicable legal delivery period has expired, you may have rights under applicable consumer law, including the right to request delivery within an additional appropriate period and, in circumstances provided by law, to cancel the contract and receive a refund.

Nothing in this policy limits or excludes mandatory statutory rights.